This publication describes the strategy of Gas Natural Fenosa to reinforce and systematize the personalized management of vulnerable clients, strengthen collaboration with third sector entities and improve the relationship mechanisms with social entities.Read more
The market behavioural segmentation represents a key preparatory phase for the development of the national and local actions. It will lead to a complete understanding of the actual situation under different aspects: socio-demographic, economic and dwelling characteristics of consumers, but also...Read more
This study was published as part of the EU-funded ASSIST project. It address the situation of energy poverty in six EU member states . It analyses existing policies to battle energy poverty and support vulnerable consumers and presents the results from a survey on vulnerable consumers in each...Read more
This report is the result of analysis of both consumer and stakeholder surveys carried out in the countries involved in the Assist project (Belgium, Finland, Italy, Poland, Spain, UK). The aim was that these surveys complement the European Union Statistics on Income and Living Conditions (EU...Read more
The problem of access to energy from the international perspective is not only the matter of protection of vulnerable customers but also of energy poverty, which is strongly correlated with the global problem of poverty itself. In our opinion energy is crucial for any development, and poverty...Read more
Energy Poverty and Vulnerability provides novel and critical perspectives on the drivers and consequences of energy-related injustices in the home. Drawing together original research conducted by leading experts, the book offers fresh and innovative insights into the ways in which hitherto...Read more
EU legislation for energy retail markets is aimed at supporting all customers, but in particular consumers in vulnerable circumstances. This report, summarising the views of the Vulnerable Consumer Working Group (VCWG), focuses on Member State obligations for vulnerable customers as defined in...Read more
The study examines the incidence of vulnerability across the EU28 and Iceland and Norway, and the factors explaining any observed vulnerability. The study uses a range of information sources (literature review, stakeholder interviews, consumer survey and consumer experiments in five countries)...Read more
This research investigated the relationship between fuel poverty and carbon monoxide (CO) risk in households on low incomes and in vulnerable situations. Over the course of two heating seasons (October to April) in 2015/16 and 2016/17 NEA collected data from 349 households, targeting those on...Read more
A household’s vulnerability to energy poverty is socially and spatially variable. Efforts to measure energy poverty, however, have focused on narrow, expenditure-based metrics or area-based targeting. These metrics are not spatial per se, because the relative importance of drivers does not vary...Read more
